Some systems are experiencing issues

About This Site

Stickied Incidents

20th May 2025

Hosted Services - US Koha Slowness

We noticed that a few of our partners are currently being hit by Bots. We are working with moving partners to be behind Cloudflare, which will mitigate this issue. Tickets are being sent out to partners explaining what steps need to take place. Expect a ticket by Friday, May 23rd.

19th May 2025

Hosted Services - Google Aspen to Koha Sign In "Unable to Load Authentication Token"

There are random occurrences when a user attempts to sign into Aspen connected to Koha and is presented with a sign-in error " Unable to Load Authentication Token." We believe this is caused by a surge of traffic from bots creating a bottleneck in the network. Our solution to fix this involves moving servers behind a system proxy and Cloudflare. We are reaching out to partners to begin this migration process.

Past Incidents

20th May 2025

Hosted Services - US Koha Slowness

We noticed that a few of our partners are currently being hit by Bots. We are working with moving partners to be behind Cloudflare, which will mitigate this issue. Tickets are being sent out to partners explaining what steps need to take place. Expect a ticket by Friday, May 23rd.

19th May 2025

Hosted Services - Google Aspen to Koha Sign In "Unable to Load Authentication Token"

There are random occurrences when a user attempts to sign into Aspen connected to Koha and is presented with a sign-in error " Unable to Load Authentication Token." We believe this is caused by a surge of traffic from bots creating a bottleneck in the network. Our solution to fix this involves moving servers behind a system proxy and Cloudflare. We are reaching out to partners to begin this migration process.

Experiencing an issue not listed here? Give us a shout