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About This Site

We are working with moving partners to be behind Cloudflare, which will help prevent bot attacks that cause the websites to run slowly. If you have not yet replied to your Cloudflare ticket, please do so, so we can get you protected. Please see our FAQ page here.

Our ticketing system RT (Request Tracker) has officially been retired! Please navigate to our new Help Center to open new tickets, manage current tickets, and more! For urgent issues, please call us at 888-900-8944 and if you haven't, be sure to review the FAQ page for the Help Center.

Stickied Incidents

18th November 2025

Hosted Services - US Cloudflare Outage

It is Cloudflare’s turn for a world wide outage (following the footsteps of Amazon and Azure of a few weeks ago).

Good news is it doesn’t appear it’s impacting us - if it is please let us know. The CF folks are working on resolving it quickly https://www.cloudflarestatus.com

  • Update from CF:

    Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  • After pausing CF, you may be getting an SSL error on your site. This is fine and we can manually renew the cert if you let us know. This occurs because CF stores your cert and by us bypassing CF, CF cannot provide the cert. CF is working on fixing the issue and once its resolved, we will flip back to our protected network and the SSL errors will go away.

  • We were able to pause Cloudflare, so your traffic will bypass the CF network and hopefully avoid any outages that may be associated with it.

  • We are seeing reports of our partners being impacted by CF's outage. CF let us know they are very close to a fix and we are waiting for them to restore services. They are posting updates here: https://www.cloudflarestatus.com/

  • Past Incidents

    Experiencing an issue not listed here? Give us a shout