Some systems are experiencing issues

About This Site

We are working with moving partners to be behind Cloudflare, which will help prevent bot attacks that cause the websites to run slowly. If you have not yet replied to your Cloudflare ticket, please do so, so we can get you protected. Please see our FAQ page here.

Past Incidents

2nd September 2025

Hosted Services - US 525 Handshake Errors

Our operations team has seen interruptions to a subset of our partners. We are currently investigating.

  • Update:

    As a brief explanation: when internet traffic reaches your library’s Koha server, it passes through several network hops and data centers operated by external providers. Occasionally, one of these upstream points experiences problems, and any traffic routed through it can be impacted.

    You can monitor network health using ThousandEyes. It displays disruptions along the East Coast. We expect this to be resolved soon. In the meantime, if your staff are still experiencing issues, we can temporarily bypass Cloudflare for your staff interface until the upstream connection stabilizes. Please submit a ticket with the subject line SSL handshake errors reroute.

  • Experiencing an issue not listed here? Give us a shout