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Stickied Incidents

9th September 2026

Search Searching In Koha - Erroring Out

Our operations team has identified an issue with searching within Koha. They're investigating and will provide an update in the next 30 minutes. You may get no results or timed out results.

  • Searching is working, and we will perform maintenance after hours to help prevent this from happening again.

    Important Note: Anything that was being indexed at that time may have not made it to the elastic indexes. A quick fix is to just edit and re-save a given marc record. If this is affecting a lot of records, we can run a process to index your missing records, please submit a ticket if this is the case.

  • Systems are maintaining their availability. There was an influx of usage on the elastic cluster (which powers searching). We will be evaluating methods to mitigate slowness so future surges do not impact performance.

  • Things appear to be recovering, but the team is still investigating. Will provide another update within the next 30 minutes.

    • Past Incidents

    9th September 2026

    Search Searching In Koha - Erroring Out

    Our operations team has identified an issue with searching within Koha. They're investigating and will provide an update in the next 30 minutes. You may get no results or timed out results.

  • Searching is working, and we will perform maintenance after hours to help prevent this from happening again.

    Important Note: Anything that was being indexed at that time may have not made it to the elastic indexes. A quick fix is to just edit and re-save a given marc record. If this is affecting a lot of records, we can run a process to index your missing records, please submit a ticket if this is the case.

  • Systems are maintaining their availability. There was an influx of usage on the elastic cluster (which powers searching). We will be evaluating methods to mitigate slowness so future surges do not impact performance.

  • Things appear to be recovering, but the team is still investigating. Will provide another update within the next 30 minutes.

    • Experiencing an issue not listed here? Give us a shout