Some systems are experiencing issues

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Stickied Incidents

23rd October 2026

Increased Bot Activity Observed

The systems team have identified increased bot activity. We are taking steps to mitigate interruptions to partner libraries.

Past Incidents

28th October 2026

Hosted Services - Google Aspen searching issue

Our systems and development teams have identified a bug within the latest version of Aspen Discovery. Not all partners are impacted, but some partners may notice issues searching. We are currently working on a fix, and will have an update in one hour.

  • A patch has been deployed to fix the bug observed in the latest Aspen Discovery update, and partners who were seeing searching issues should now see results return as expected. If you are still seeing issues searching, please open a ticket with our support staff and we will be happy to assist!

  • Our team continues to work to fix the bug identified in Aspen Discovery. We will continue with updates as they become available.

  • Experiencing an issue not listed here? Give us a shout