ByWater Solutions

About This Site

Check your product/service to see if there are any reported issues

If Koha becomes unavailable, we recommend using the Offline Circulation tool to facilitate circulation until service is restored.

During routine maintenance, we recommend putting Aspen Discovery into Offline Mode.

Scheduled updates are posted on our Maintenance calendar

We are working with moving partners to be behind Cloudflare, which will help prevent bot attacks that cause the websites to run slowly. If you have not yet replied to your Cloudflare ticket, please do so, so we can get you protected. Please see our FAQ page here.

Our ticketing system RT (Request Tracker) has officially been retired! Please navigate to our new Help Center to open new tickets, manage current tickets, and more! For urgent issues, please call us at 888-900-8944 and if you haven't, be sure to review the FAQ page for the Help Center.

Past Incidents

9th July 2026

LiDA Aspen LiDA errors

Due to an inter-server dependency on some Discovery systems, branded LiDA apps may not be able to establish a connection with the library. The community LIDA app is also impacted. The operations team is working on deploying a mitigation to alleviate LiDA outages, and broader underlying changes to remove this dependency entirely.

Apple has accepted the Community LiDA 26.06.02 update. Some partner libraries will need a code update to their Aspen Discovery, scheduled for tonight's routine maintenance window.

The Community LiDA update has been accepted by Google Play store, and is available for download

Bugs in Community LiDA have been identified, patched and submitted to the app stores for review.

Our systems team is continuing to work on the community Aspen LiDA app

We are continuing to work on restoring access to the Community LiDA app.

Branded LiDA apps are now functional. The community app remains offline

About This Site

Past Incidents

9th July 2026

Experiencing an issue not listed here? Give us a shout