Some systems are experiencing issues

About This Site

We are working with moving partners to be behind Cloudflare, which will help prevent bot attacks that cause the websites to run slowly. If you have not yet replied to your Cloudflare ticket, please do so, so we can get you protected. Please see our FAQ page here.

Please navigate to our new Help Center to open new tickets, manage current tickets, and more! For urgent issues, please call us at 888-900-8944 and if you haven't, be sure to review the FAQ page for the Help Center.

Past Incidents

5th August 2026

Rackspace Network Issues

We are currently working with our upstream provider to identify whether technical issues currently identified for their services is impacting our hosted Koha. We are investigating with our provider and will give updates as we have them.

  • Our systems team is continuing to work with our upstream provider and monitor the situation. Further updates will come as we receive new information from Rackspace.

  • Our systems team is continuing to work with our upstream provider to ensure their current outage has minimal impact to our hosted services. Another update will come in one hour.

    • 4th August 2026

    Basic incident - new

    Our operations team has identified an issue with Cloudflare. We have identified the issue and are currently working on implementing a fix for this. We will have another update in 30 minutes.

  • The Cloudflare issue has been fixed, and systems are showing recovery. If you are still experiencing issues accessing your system, please open a ticket with us and let us know!

    • Experiencing an issue not listed here? Give us a shout