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Past Incidents

24th September 2026

Hosted Services - Google Interruption for Sierra ILS with Aspen Discovery

Our team has been notified of an issue with libraries using the Sierra ILS with Aspen Discovery. This issue is with Sierra, and it is recommended to contact III for more information. We will update this as we learn more, but suggest contact with III for regular updates.

  • The issue observed with Sierra ILS libraries using Aspen Discovery has been resolved by III and library staff should be able to log in as expected. The Aspen indexers are working to catch up, and may take some time to fully update due to this interruption. Please let us know if you continue to see login issues, and thank you for your patience as the indexers complete their work.

  • The issue with Sierra ILS has been confirmed, and to our knowledge their teams are working on a fix. Please direct all issues with Sierra post-ILS upgrade to III as we do not have access to that system.

    • 21st September 2026

    Hosted Services - US Hosted Koha background job interruptions

    Our operations team has identified an issue with a subset of our hosted Koha partners, which may result in background jobs being backed up or not completing as expected. The team is working on restoring these processes and will have an update in one hour.

  • Our systems team has identified the root cause of the issue to have been scheduled maintenance on the databases, which interrupted the services for long enough that the services were not able to successfully recover automatically. The database updates themselves were not interrupted, and the databases are healthy. We are currently also integrating a more resilient configuration for these services to ensure that this does not happen again. If you continue to see issues with your background jobs after the posting of this update, please open a ticket with us and let us know.

  • Our team is currently rolling out a fix for those affected partners, which we will have completed within the next 30 minutes. We will have another update after we have completed our checks.

    • Experiencing an issue not listed here? Give us a shout