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Please navigate to our new Help Center to open new tickets, manage current tickets, and more! For urgent issues, please call us at 888-900-8944 and if you haven't, be sure to review the FAQ page for the Help Center.

Stickied Incidents

21st October 2026

Hosted Services - US Coral security updates

Security updates are being applied to Coral systems, which will be unavailable for a period of time to allow for patching and testing. We will update here again once testing has completed.

  • Our team has finished the patching and testing of the Coral instances and brought the sites back online. If you notice any bugs with Coral, please open a ticket with our support team.

    • Hosted Services - Google Aspen security updates

    Security updates are being applied to Aspen systems, which may result in temporary (less than 5 minutes) interruptions to Aspen services. Not all Aspen partners may notice this interruption. Urgent security updates are applied during operation hours only when the need is decided to be urgent and also critical. We appreciate your patience while we take these actions to ensure your Aspen servers stay secure.

    We will have a follow up update once these updates have been applied.

  • Our systems team has completed testing for Aspen Discovery. All partner production and test Aspen instances have been patched and are operational.

    • 16th October 2026

    Increased Bot Activity Observed

    The systems team have identified increased bot activity over the past few hours. We are taking steps to mitigate interruptions to partner libraries.

  • This has been mitigated. We will continue to monitor our systems for bot activity.

    • Past Incidents

    21st October 2026

    Hosted Services - US Coral security updates

    Security updates are being applied to Coral systems, which will be unavailable for a period of time to allow for patching and testing. We will update here again once testing has completed.

  • Our team has finished the patching and testing of the Coral instances and brought the sites back online. If you notice any bugs with Coral, please open a ticket with our support team.

    • Hosted Services - Google Aspen security updates

    Security updates are being applied to Aspen systems, which may result in temporary (less than 5 minutes) interruptions to Aspen services. Not all Aspen partners may notice this interruption. Urgent security updates are applied during operation hours only when the need is decided to be urgent and also critical. We appreciate your patience while we take these actions to ensure your Aspen servers stay secure.

    We will have a follow up update once these updates have been applied.

  • Our systems team has completed testing for Aspen Discovery. All partner production and test Aspen instances have been patched and are operational.

    • 16th October 2026

    Increased Bot Activity Observed

    The systems team have identified increased bot activity over the past few hours. We are taking steps to mitigate interruptions to partner libraries.

  • This has been mitigated. We will continue to monitor our systems for bot activity.

    • Experiencing an issue not listed here? Give us a shout