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About This Site

Stickied Incidents

24th September 2024

LiDA Scheduled Maintenance for LiDA app on October 29th

The community Aspen LiDA app will be undergoing a short period of maintenance that will impact access during ByWater's regularly scheduled maintenance window on the evening of Tuesday, October 29 after 9 PM CT. Users will be unable to use LiDA for approximately one hour while the maintenance is happening, and they may experience white screen and need to force close the app. Branded LiDA apps will not be affected.

Past Incidents

29th October 2024

Comprise Hosted Server Outages

Comprise Hosted Server Outages Comprise / Rackspace Hosted Server Outage: We have been made aware of a server/network outage at our hosted data center facility (Rackspace) and they are actively working on the issue. We will continue to monitor and share any updates/additional information we get.

Affected Hosted Services · SmartPAY E-Commerce · Smart Money Manager* · Smart Terminals · SmartALEC Wireless Printing · SAM Time & Print Management* *Only applies for fully hosted implementations and features that rely on our hosted services (such as credit card transactions) Action Needed: At this time, it is recommended that libraries place the related services as “out of order” until further notice from Comprise in order to ease any end user frustrations. Thank you for your valued trust and confidence in us providing you with the best experiences possible. *If you have received this message in error, please reply back with “Opt-Out” and we will remove you from future mailings. Questions? Please contact Customer Support: 800-531-0132 CompriseSupport@comprisetechnologies.com

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