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Stickied Incidents

4th November 2026

Hosted Services - US Cloudflare rate-limiting EDS plugins

A small subset of partners using Koha may experience a rate-limit while using the EDS plugin within Koha. We are implementing a fix, but in the meanwhile we are asking partners that see these errors to wait a moment and then refresh the page, which will then produce the expected results. If you continue to have any issues please open a ticket with our support team including the error and your library's public static IP address.

23rd October 2026

Increased Bot Activity Observed

The systems team have identified increased bot activity. We are taking steps to mitigate interruptions to partner libraries.

  • As part of our ongoing mitigation against automated attacks, we are implementing new rules to ensure traffic to servers is being correctly routed. If you see a message like "Server Unavailable" while on your library's network please open a ticket and include a screenshot of the error.

  • We continue to see evolving bot activity, and are taking steps to mitigate the influx. Some partners may see longer than expected response times. We are contacting our upstream providers to ensure that there are no upstream incidents contributing to this slowdown.

    • Past Incidents

    4th November 2026

    Hosted Services - Google Aspen Discovery interruption investigation

    Our operations team has identified an issue with some hosted Aspen Discovery instances during our mitigation for bot attacks. We are currently investigating the issue and will have an update in an hour.

  • The issue has been corrected and Aspen Discovery users should have no further issues logging in.

    • Hosted Services - US Cloudflare rate-limiting EDS plugins

    A small subset of partners using Koha may experience a rate-limit while using the EDS plugin within Koha. We are implementing a fix, but in the meanwhile we are asking partners that see these errors to wait a moment and then refresh the page, which will then produce the expected results. If you continue to have any issues please open a ticket with our support team including the error and your library's public static IP address.

    Experiencing an issue not listed here? Give us a shout