ByWater Solutions

About This Site

Check your product/service to see if there are any reported issues

In case of a Koha outage, there is an Offline Circulation Tool to facilitate circulation while Koha is offline. More information about that can be found here

During routine maintenance, you may consider putting Aspen Discovery into Offline Mode. More information about that can be found here.

Stickied Incidents

20th May 2025

Hosted Services - US Koha Slowness

We noticed that a few of our partners are currently being hit by Bots. We are working with moving partners to be behind Cloudflare, which will mitigate this issue. Tickets are being sent out to partners explaining what steps need to take place. Expect a ticket by Friday, May 23rd. Please see our FAQ page here: https://help.bywatersolutions.com/portal/en/kb/articles/cloudflare-faq

19th May 2025

Hosted Services - Google Aspen to Koha Sign In "Unable to Load Authentication Token"

There are random occurrences when a user attempts to sign into Aspen connected to Koha and is presented with a sign-in error " Unable to Load Authentication Token." We believe this is caused by a surge of traffic from bots creating a bottleneck in the network. Our solution to fix this involves moving servers behind a system proxy and Cloudflare. We are reaching out to partners to begin this migration process. Please see our FAQ page here: https://help.bywatersolutions.com/portal/en/kb/articles/cloudflare-faq

Past Incidents

17th June 2025

Service interruptions

Our operations team is investigating an issue affecting a subset of our hosted Koha partners, causing timeout errors. We will provide another update within one hour.

This afternoon’s interruptions were caused by an outage at our upstream provider, which has been corrected. Please let us know if you continue to experience interruptions.