All systems are operational

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Stickied Incidents

9th September 2026

Search Searching In Koha - Erroring Out

Our operations team has identified an issue with searching within Koha. They're investigating and will provide an update in the next 30 minutes. You may get no results or timed out results.

  • Searching is working, and we will perform maintenance after hours to help prevent this from happening again.

    Important Note: Anything that was being indexed at that time may have not made it to the elastic indexes. A quick fix is to just edit and re-save a given marc record. If this is affecting a lot of records, we can run a process to index your missing records, please submit a ticket if this is the case.

  • Systems are maintaining their availability. There was an influx of usage on the elastic cluster (which powers searching). We will be evaluating methods to mitigate slowness so future surges do not impact performance.

  • Things appear to be recovering, but the team is still investigating. Will provide another update within the next 30 minutes.

    • Past Incidents

    14th September 2026

    Libki Libki Server partial outage

    Our operations team has identified an issue with Libki Server hosting. They are currently working on a solution, and will have an update shortly

  • The issue impacting some partner Libki sites' certificates has been resolved. If you have a problem which persists after this update, please open a ticket with us, and our support team will be happy to help!

  • Our team continues to investigate the issue affecting Libki server hosting.

    • 9th September 2026

    Search Searching In Koha - Erroring Out

    Our operations team has identified an issue with searching within Koha. They're investigating and will provide an update in the next 30 minutes. You may get no results or timed out results.

  • Searching is working, and we will perform maintenance after hours to help prevent this from happening again.

    Important Note: Anything that was being indexed at that time may have not made it to the elastic indexes. A quick fix is to just edit and re-save a given marc record. If this is affecting a lot of records, we can run a process to index your missing records, please submit a ticket if this is the case.

  • Systems are maintaining their availability. There was an influx of usage on the elastic cluster (which powers searching). We will be evaluating methods to mitigate slowness so future surges do not impact performance.

  • Things appear to be recovering, but the team is still investigating. Will provide another update within the next 30 minutes.

    • Experiencing an issue not listed here? Give us a shout