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Stickied Incidents

23rd October 2026

Increased Bot Activity Observed

The systems team have identified increased bot activity. We are taking steps to mitigate interruptions to partner libraries.

Past Incidents

28th October 2026

Hosted Services - Google Aspen searching issue

Our systems and development teams have identified a bug within the latest version of Aspen Discovery. Not all partners are impacted, but some partners may notice issues searching. We are currently working on a fix, and will have an update in one hour.

  • A patch has been deployed to fix the bug observed in the latest Aspen Discovery update, and partners who were seeing searching issues should now see results return as expected. If you are still seeing issues searching, please open a ticket with our support staff and we will be happy to assist!

  • Our team continues to work to fix the bug identified in Aspen Discovery. We will continue with updates as they become available.

  • 27th October 2026

    Hosted Services - US Reports of Koha timing out

    The systems team is investigating reports of some hosted Koha timing out. They will have an update regarding this within an hour.

  • This issue has been resolved.

  • Cloudflare has implemented a fix, and we are beginning to get reports of recovery. If you have been impacted by this issue, please clear your cache and try to connect again. We continue to monitor and will update if more information becomes available.

  • Our systems team continues to reach out to Cloudflare for further information. We will continue to update here as we learn more.

  • We believe that this current issue may be related to a Cloudflare outage. We are reaching out to Cloudflare to find out more. We will have another update in an hour.

  • 23rd October 2026

    Increased Bot Activity Observed

    The systems team have identified increased bot activity. We are taking steps to mitigate interruptions to partner libraries.

    Experiencing an issue not listed here? Give us a shout