We noticed that a few of our partners are currently being hit by Bots. We are working with moving partners to be behind Cloudflare, which will mitigate this issue. Tickets are being sent out to partners explaining what steps need to take place. Expect a ticket by Friday, May 23rd. Please see our FAQ page here: https://help.bywatersolutions.com/portal/en/kb/articles/cloudflare-faq

There are random occurrences when a user attempts to sign into Aspen connected to Koha and is presented with a sign-in error " Unable to Load Authentication Token." We believe this is caused by a surge of traffic from bots creating a bottleneck in the network. Our solution to fix this involves moving servers behind a system proxy and Cloudflare. We are reaching out to partners to begin this migration process. Please see our FAQ page here: https://help.bywatersolutions.com/portal/en/kb/articles/cloudflare-faq