Some systems are experiencing issues

About This Site

Check your product/service to see if there are any reported issues
If Koha becomes unavailable, we recommend using the Offline Circulation tool to facilitate circulation until service is restored.
During routine maintenance, we recommend putting Aspen Discovery into Offline Mode.
Scheduled updates are posted on our Maintenance calendar

We are working with moving partners to be behind Cloudflare, which will help prevent bot attacks that cause the websites to run slowly. If you have not yet replied to your Cloudflare ticket, please do so, so we can get you protected. Please see our FAQ page here.

Our ticketing system RT (Request Tracker) has officially been retired! Please navigate to our new Help Center to open new tickets, manage current tickets, and more! For urgent issues, please call us at 888-900-8944 and if you haven't, be sure to review the FAQ page for the Help Center.

Koha

Aspen

Libki

Coral

Metabase

FOLIO

ByWater Corporate

Past Incidents

23rd April 2026

Hosted Services - US Koha Interruptions

Our operations team has identified an issue with Koha connections. They are currently investigating and will have an update in 30 minutes.

The operations team has identified the issue, taken action to remediate the issue, and is currently monitoring for any further developments. Any partner still experiencing interruptions should call or open a ticket for us to assist.

22nd April 2026

Metabase

Our operations team has identified an issue with our hosted Metabase instances. They are currently investigating and will have an update in one hour.

All systems are back up and we are continuing to monitor.

Our team is continuing to work on Metabase. Most instances are now operational. We will have another update in one hour.

About This Site

Past Incidents

23rd April 2026

22nd April 2026

Experiencing an issue not listed here? Give us a shout