Aspen to Koha Sign In "Unable to Load Authentication Token" Monday 19th May 2025 12:50:00


There are random occurrences when a user attempts to sign into Aspen connected to Koha and is presented with a sign-in error " Unable to Load Authentication Token." We believe this is caused by a surge of traffic from bots creating a bottleneck in the network. Our solution to fix this involves moving servers behind a system proxy and Cloudflare. We are reaching out to partners to begin this migration process.

Experiencing an issue not listed here? Give us a shout