Upstream Provider Network Maintenance (RS) Thursday 1st June 2023 01:30:00

Our upstream provider has identified the issue and has implemented a fix, however there is some last mile work that will need to be completed tonight after 7pm central time. Expectation is less than 5 minutes of downtime for a subset of partners.

We will mark this as fixed once this last mile maintenance has been completed. Thank you for your patience today as we work together with our upstream partners to work out these issues.

Good news here - things seem to be stabilizing, and we are monitoring the situation closely and in constant contact with our upstream team. As always if you have questions or concerns, please do get in touch via our ticketing system, slack, or phone.

The team at our upstream provider advises that they are still working to identify and resolve the networking issues that are causing today's instability. They will have an update again in another hour.

We are continuing to see issues related to this maintenance, the networking team at our upstream provider is engaged with the problem and we will have an update in another hour.

What you can potentially expect during this ongoing issue:

• 5-10 minute brief outages where you will receive an 'internal server error'
• somewhat reduced overall performance

Do feel free to get in touch with us if you have additional questions or concerns.

This mandatory upstream maintenance has gone long, and brief outages are continuing while they work through the remaining issues.