Aspen login interruptions Wednesday 25th October 2023 10:48:00


We are aware that some partners are unable to login to Aspen, we are currently working to correct this behavior.

Aspen partners that were seeing log in failures should now be able to log in as usual. The root cause of this appears to have been a patch update which required the restart of some services on the server. The services have been restarted, and the issue appears to be solved.

ByWater staff will continue to monitor for the next few hours to ensure Aspen services continue to operate normally.

Experiencing an issue not listed here? Give us a shout